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Laptop Purchase Program FAQs

Frequently Asked Questions

  • Why so expensive?
  • What are the benefits of buying the recommended computer through this program?
  • Who is eligible to take part in the program?
  • Am I required to buy this configuration?
  • I'd prefer a different configuration or another Dell Computer.
  • How do I get the discount on other Dell computers?
  • What about service and technical support?
  • There was a problem with my order. What should I do?
  • Where should the computer be delivered?
  • Is a printer included?
  • Do I need anything else?
  • What about Apple computers?
  • My question is not listed here. contact helpdesk@siena.edu. 

Why so expensive?

ITS goal is to have Dell offer a computer that won't become obsolete in four years. This recommended configuration will ensure a maximum of computing power with a minimum of problems. For instance, this model has twice the memory, bigger hard drive, and a faster processor than cheaper laptops.

In addition, four years of complete, on-site service — including repair of accidental damage — is provided by Dell.  If there's a problem, it's covered.  

 

What are the benefits of buying the recommended computer through this program?

  • Four years of full 24/7 Dell technical support and service is included from Dell.
  • Dell's CompleteCare Coverage.  This covers repairs for unintentional damage such as dropping the computer or spilling water on it.
  • Wireless Internet ready.
  • Computer is powerful enough to last four years without hardware upgrades.

See the specifications on the Dell website for a full list of features.

What about antivirus?

We require that computers have up-to-date antivirus in order to use our network.  You can add antivirus when ordering the computer.  However, it is highly recommended that you install Microsoft Security Essentials instead. It is a free program and does an excellent job of protection.

What about Microsoft Office?

The standard computer comes with Microsoft Office Starter Edition.  This includes both Word and Excel with some of the fancier features removed. It should be more than adequate for student use.  If you'd like to have a full version of Microsoft Office, we highly recommend that you take advantage of educational pricing for Microsoft Office Professional , which offers Office 2010 for just $79.95.

 

Who is eligible to take part in the program?

Any Siena student (including incoming freshmen) or employee may order a computer through the program.

Note: Employees may buy these computer for personal use.  Work computers connected to the Siena College network need to be purchased through ITS.  ITS will not support any computers purchased through this program.

Am I required to buy this configuration?

No. You may purchase any computer, either from Dell or from any other vendors. The purchase program is offered as a convenience.  

I'd prefer a different configuration or another Dell Computer.

The standard configuration has customization options when you order it.  If you prefer something else from Dell, you are still eligible for a discount on other models.

How do I get the discount on other Dell computers?

Click on the link on the Computer Purchase page.  When you reach Dell, click on "Read More."  This will take you to Dell's main page, and your discount will be automatically applied. You must go through Siena Computer Purchase Program link in order to receive your discount.

What about service and technical support?

Technical support and service is provided by Dell. Contact them to resolve any problems.  If it's a hardware issue, Dell will come on campus to make needed repairs. If the computer has been damaged, they may require you to send it to them for assessment and repair.

Note: Siena College ITS is not involved and does not make repairs on these or other computers.  You must contact Dell or the manufacturer directly, not the Siena Helpdesk.

There was a problem with my order.  What should I do?

Contact Dell.  Siena is not part of the transaction other than providing the link to Dell. Any issues with ordering should be taken up with Dell.  You can e-mail Dell's Siena sales rep at barry_warriner@dell.com or call Dell at 1-888-973-3355.

May college departments purchase computers through this program?

All college-owned computer purchases must go through ITS; departments should not use this program to buy computers for departmental use.  ITS will not support or maintain any computers purchased directly through Dell. If you have any questions, contact ITS at x5000.

Individuals connected to the college may use the program to buy computers for their own personal use, however.

Where should the computer be delivered?

Have Dell deliver the computer to your home address.  This will allow you to use it and make sure the software has all necessary updates before coming to campus.  It usually takes about a week from the initial order to delivery.

Is a printer included?

No.  You can, however, order a printer when purchasing the laptop. We do recommend that students bring a printer with their computer.

Do I need anything else?

You will need to purchase a network cable to connect to Siena's network; they are available at any computer dealer and at the Siena College bookstore.

What about Apple computers?

There is a link on the laptop purchase page that takes you to the Apple store, where you can get a student discount. Note that the computers listed do not include Office; you will need to purchase Office 2008 or some other program at some point. Also, the price does not include an extended waranty, though it can be purchased.