• Siena College
    Office of Human Resources
    Trustco Bank Center, Room 120
    504 Loudon Road
    Loudonville, New York 12211

    Phone: (518) 783-2420
    Fax: (518) 783-4228
    Email: humanresources@siena.edu

    Please contact ttryon@siena.edu for questions regarding this page.


Production Supervisor - Siena Research Institute

A full time, 12-month position is available in the Siena College Research Institute. The Production Supervisor (PR) will join the senior management team, participating in the call center management and supervision, training and ensuring that call center operations are consistent with the overall Institute goals and objectives. The PR will be responsible for ensuring consistent production in the call center through call center management and training and mentoring of Supervisors and Interviewers. The PR will act as liaison between the management staff and the Polling Supervisors, communicating goals and objectives. The PR will also serve as an assistant supervisor under the Coordinating Supervisor managing evening and weekend call center operations.

Requirements include: a high school diploma, knowledge of Microsoft Office, previous supervisory experience, strong interpersonal and communication skills, and the ability to work both collaboratively and independently in a fast-paced environment, effectively managing the production of multiple projects simultaneously. Other requirements include: ability to train and mentor interviewers and supervisors, providing feedback to interviewers and supervisors. Experience in call center operations, experience with CATI software or similar computer systems, ability to work with production data, as well as experience in managing office personnel and systems preferred but not required. General position hours are Sundays 2-8 PM, and Monday through Thursday 1:30-9:30 PM. Schedule flexibility is required.

Please submit resume, letter of application and salary requirements to: Office of Human Resources, Siena College, 515 Loudon Road, Loudonville, NY 12211 or email humanresources@siena.edu.

Siena College is a Franciscan and Catholic institution and expects members of its community to be knowledgeable about its mission and to make a positive contribution to that mission

Siena College is an Equal Opportunity Employer M/F/D/V, and encourages applications from all interested candidates. As an Equal Opportunity Employer, Siena College surveys all job applicants in accordance with the U.S. Department of Labor’s affirmative action requirements. Therefore, we request that in addition to your application, you complete the Equal Employment Opportunity Data Form located at www.siena.edu/eeo. In order to complete the form, you will need the posting number for this position which is R900. Any information you choose to provide on the Equal Employment Opportunity Data Form will be treated as personal and confidential and will be kept separate from your application for employment. Your cooperation is key to maintaining an effective equal opportunity program at Siena College and is greatly appreciated.