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E-mail Software Configuration

If you don't want to use Outlook Web Access, or if you want a second e-mail reader (including mobile devices), you need to set things up to read e-mail with your e-mail software (e.g., Outlook Express, Windows Mail, iPhones, Blackberries, Thunderbird, Opera, Eudora, Entourage, Mac OSX Tiger Mail, etc.).  


Since there are many e-mail clients with different setup procedures, we cannot give specific advice. However, the information needed by most clients is the same and will be listed here.


Desktop Setup

There are three items that you need to configure about the server.  Note that some software (e.g., Blackberry devices) will determine the settings if you simply enter your e-mail address and password.

  • Mail server type. There are generally two options:  POP3 and IMAP. We recommend you use IMAP.  POP3 will work, but you must set it so it doesn't automatically delete messages from the server. Be especially careful with Outlook Express, whose default is to remove the messages. (Warning! If your POP client deletes the messages, they cannot be retrived from the server and will reside only on the computer where you accessed the messages).
  • Incoming mail server. This is
  • Outgoing mail server. This should be the outgoing email server of your primary email provider (AOL, Road Runner, etc. Check the documentation you received from them.) You must set up the software to authenticate outgoing messages. This is a configuration option.
  • If asked, you should specify a secure (SSL) connection. 

Username and Password

Your username and password are the same as for logging on from on campus. You may need to specify a domain, though.

  • The domain is sienaservices 
  • If there's no place to indicate a domain, your username should include the domain: sienaservices\username.  Be sure to use the backslash (above the "Enter" key), not the slash (on the question mark key)